1. Refund Eligibility Overview
Refund eligibility is determined by the specific fare rules of the operating carrier, government consumer protections, and whether your booking is cancelled within the initial 24-hour void window. Refundable fares, government tax returns on unused non-refundable tickets, and airline-initiated flight cancellations qualify for monetary returns.
2. Airline Involuntary Cancellations & Schedule Disruptions
If an airline cancels your scheduled flight, makes a significant schedule alteration (exceeding carrier thresholds), or fails to provide alternative transport that you agree to, you are entitled to a 100% refund of the unutilized segment of your airfare back to your original payment method.
3. Refund Processing Workflow & Timelines
Once you submit an authorized refund request:
- Our agency immediately audits the booking against the airline's automated Global Distribution System (GDS) refund matrix.
- We submit the formal refund voucher request directly to the operating airline accounting bureau.
- Upon carrier approval, funds are returned directly to the credit card or payment account originally used during checkout.
- Timeline: Standard processing typically takes between 7 to 14 business days depending on your card issuer's billing cycle.
4. Checking Refund Status
To check on an existing refund claim or discuss ticket refundability, contact our billing desk at (866) 521-7253 or email refunds@bookingflightsfares.com.